Kosovo Economic Development through Quality and Networking

The aim of the project is to enhance the economic development in Kosovo through improvement of the capacity of the ICT sector in economic region center on quality management - consistency between the company management and business strategy, engineering management and information security. The project is implemented by European Software Institute Center Eastern Europe, Laboratori i Teknologjise Informative (L.T.I.) and Bulgarian Association of Software Companies (BASSCOM) with the financial support of European Commission Liaison Office to Kosovo under EU Support for Regional Economic Development program.
In order to gain more competitive assets on the national and international markets, the ICT companies in Kosovo are supported by practical trainings and certification under globally recognized and proven methods for achieving leadership and excellence. The project provides professional trainings to IT practitioners and managers giving them practical knowledge in managing customers’ requirements, work processes, ratio investments: incomes (Return on Investment-RoI), risk management, resource management, project management etc. The trainings benefit IT companies in implementation software process improvement programs.
An analysis of the ICT sector in Kosovo will explore the state in private and public ICT related organizations, their capacity requirements, priorities in Information Society development and provision of public e-services for citizens and business organizations.

Through the implementation of the project components – capacity building, prioritization of ICT domains for development and B2B experience and practices exchange – the ICT industry in Kosovo will become a preferable partner and supplier of public and private organizations. Thus one of the most emergent factors in the transition towards knowledge based economy will be implemented – intensive use of new information technology in all economic sectors.


This project is funded by EUOK


European Union Regional
Economic Development programme


This publication has been produced with the assistance of the European Union. The contents of this publication are the sole responsibility of ESI CEE and can in no way be taken to reflect the views of the European Union